Frequently Asked Questions
Answers to all your questions about qqok
Bonuses, deposits, withdrawals, and VIP — everything you want to know before and after playing at qqok, all answered here in plain English.
qqok is a safe and reliable online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player, it is natural to have questions at every step — from opening an account to using bonuses, depositing via bKash or Nagad, withdrawing funds, and accessing VIP benefits. The 20-plus questions and answers arranged in four sections below will clear up any doubts you have. If your question is not listed here, contact our support team — we are always ready to help.
Exclusive Membership
VIP Program
The qqok VIP program gives you weekly cashback, faster withdrawal processing, and personalised support. The higher your tier, the higher your weekly cashback rate. Members at higher tiers also get priority access to special promotions and early offers that are not available to regular players.
qqok has five VIP tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rates are up to 0.2%, 0.4%, 0.6%, 0.8%, and 1.0% respectively. At every tier, cashback is credited directly to your account and can be used without any wagering requirement.
VIP points accumulate as you play regularly. The more games you participate in, the faster you can advance to the next tier. Once you clear a tier, new benefits are automatically added to your account. You can view the detailed conditions for tier changes from your profile dashboard.
Cashback is calculated on a set day each week and credited directly to your qqok account. It is based on a fixed percentage of your total net losses for that week. For example, at Gold tier you can receive up to 0.6% back. Your account must be active to receive cashback.
Diamond is the highest tier in the qqok VIP program, offering weekly cashback of up to 1.0%. Members at this tier receive a dedicated account manager, priority withdrawals, and access to exclusive promotions. Support for Diamond members is faster and more personalised.
For New Members
Welcome Bonus
You receive a 100% bonus on your first deposit, up to ৳20,000. That means if you deposit ৳1,000 you get an extra ৳1,000 bonus — giving you ৳2,000 to start playing with. If you deposit ৳42,000 or more the bonus is still capped at ৳20,000, making your total balance ৳62,000. To claim the bonus, make your first deposit after creating your account.
The wagering requirement for the welcome bonus is 15 times the bonus amount. Note that wagering is calculated on the bonus amount only, not on the combined total of your deposit and bonus. For example, if you receive a ৳1,000 bonus you need to wager a total of ৳15,000 — after that, bonus winnings become withdrawable.
qqok slots, fishing games, and live casino games generally count toward wagering. However, different rules may apply for certain games or providers. The bonus terms page lists which games count and at what percentage. If you are unsure, ask in the support chat.
No, the welcome bonus can only be claimed once per account. If the same person opens multiple accounts to claim the bonus, both accounts may be closed. qqok verifies the details of every account to ensure fair play.
Yes, it is possible to cancel the bonus. However, cancelling the bonus will remove the bonus amount and all winnings earned with the bonus. Only your own deposited funds will remain and those will be withdrawable. Contact support via live chat to cancel the bonus.
Making a Deposit
Deposit Questions
qqok supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla, BRAC Bank, and Islami Bank). The minimum deposit amount is the same across all methods — ৳300. There are no hidden charges.
After logging in, go to the cashier section and select bKash under the deposit option. A bKash merchant number will be provided there. Send the specified amount from your bKash app to that number, then enter the payment reference number in the qqok form and confirm. Your balance is usually updated within a few minutes.
First, collect the transaction receipt or reference number from your payment app. Then contact support via qqok live chat and provide that information. Our team will quickly verify the matter and confirm the credit to your account. Minor delays can sometimes occur due to banking congestion or network issues.
Yes, Nagad is fully supported at qqok. Just like bKash, select Nagad from the cashier, send to the provided number, and submit the transaction ID. Using the Nagad merchant payment feature makes the process even easier. The minimum deposit amount is ৳300.
The minimum deposit amount across all payment methods is ৳300. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. The maximum deposit limit may vary by method and the details are available on the cashier page.
Withdrawal Process
How to Withdraw Funds
Yes, qqok's withdrawal service runs 24 hours a day, 7 days a week. There are no time restrictions — whether it's late at night or a Friday. After submitting a request, funds typically arrive in your mobile wallet or bank account within 1 hour.
The standard withdrawal time at qqok is within 1 hour. If your account verification is complete and the bonus conditions are met, the request is processed quickly. If there is a delay for any reason, the support team will notify you.
Yes, winnings earned from a bonus can be withdrawn — but the wagering requirement must be met first. Once you have wagered 15 times the bonus amount (calculated on the bonus amount only), the winnings become withdrawable. The minimum withdrawal amount is ৳800.
No, qqok only sends funds to the mobile wallet or bank account registered in your own name. This rule is necessary to prevent fraud and money laundering. If you provide a number in another person's name, the request will be rejected and ID proof may be requested for verification.
Pending requests are normally processed within 1 hour. If it is still pending after that, your account verification may be incomplete or the bonus conditions may not have been met. Contact qqok live chat with your request reference number and the support team will be able to update the status right away.
Have more questions?
Our support team is ready to assist in both Bengali and English — 7 days a week, 24 hours a day.
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