qqok's Privacy Policy

a) Personally Identifiable Information

When you register with qqok or use our services, we may collect the following information:

• Your full name and date of birth
• Email address and contact details
• National ID card or passport information (for identity verification)
• Your payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Transaction history and financial activity

b) Automatically Collected Information

To improve your browsing experience and ensure platform security, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Cookie and session data
• Logs of your activity on the platform (login times, page visits, etc.)
• Referral source and traffic analytics

qqok uses your information only for legitimate and specific purposes. We never use your information unnecessarily. The main purposes for which we use your information are listed below:

• Account Management: To complete your registration process and keep your account secure.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.
• Identity Verification: To follow the KYC (Know Your Customer) process to prevent fraud and money laundering.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Security: To detect unauthorized access and suspicious activity.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To identify excessive gaming behavior and provide assistance when needed.

qqok follows the highest industry security standards to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption technology, which encrypts all data transmitted between you and our servers.

Key security measures:

• Use of 256-bit SSL encryption technology
• Data stored in a secure server environment
• Regular security audits and testing
• Firewall and anti-fraud systems to prevent unauthorized access
• Data access restricted to a limited number of staff on a need-to-know basis

qqok does not sell your personal information to any third party for commercial purposes. However, we may share information in specific circumstances:

a) Service Provider Partners

To complete payment processing, we share the necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. These partnerships are governed by strict data protection agreements.

b) Legal Obligations

If providing information is legally required as part of a court order, regulatory directive, or legal process, qqok will comply with that obligation. In such cases, we will provide only the minimum information necessary.

c) Fraud Prevention

Information may be shared with relevant authorities or anti-fraud organizations to detect and prevent money laundering, fraud, or other illegal activity.

The qqok platform uses cookies and similar tracking technologies. These technologies help make your browsing experience smoother and more personalized.

Types of cookies we use:

• Essential Cookies: Essential for the basic functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us analyze how our platform is used and improve the quality of our services.
• Security Cookies: Used to detect suspicious activity and keep accounts secure.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.

As a qqok user, you have certain important rights over your own information. We respect these rights and are committed to ensuring they are exercised:

• Right to Access: You can request at any time to know what information we have stored about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances (where there is no legal obligation), you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can apply to limit the processing of your information.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.

To exercise any of these rights, please contact our support team. After appropriate verification, we will process your request as quickly as possible.

qqok is operated for individuals aged 21 and above only. We do not knowingly collect information from any minor or allow them to operate an account.

We follow an age verification process during registration. If we become aware that a minor is using our platform, we will immediately suspend that account and securely delete the collected information.

qqok may change or update this privacy policy from time to time. In the event of changes, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

For significant changes, we will attempt to send a notification to your registered email. However, it is also your responsibility to stay aware of changes. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy terms.

qqok primarily serves users in Bangladesh. However, due to certain technical infrastructure or service providers, your information may be stored on servers in other countries.

For such international transfers, we ensure that the destination country has adequate data protection measures in place and that the transfer process is completely secure and encrypted. The security of your information is always our highest priority.

This privacy policy is governed by applicable law. Any dispute or complaint relating to this policy will first be addressed through qqok's support team.

Our support team is available seven days a week, 24 hours a day (24/7) via live chat and email in both Bengali and English to help resolve your issues.