qqok Terms & Conditions

1 General Provisions

These Terms & Conditions ("Terms") apply to all users of the qqok platform and all services, games, and features included within it. These Terms form a legally binding agreement. Accessing the qqok website or application, registering an account, or using any service means you fully agree to these Terms.

qqok reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after updated Terms are published will be taken as your acceptance of the new Terms. You are therefore advised to check this page regularly.

2 Eligibility & Age Requirement

To use the qqok platform, the following eligibility requirements must be met:

• You must be at least 21 years old. This platform is strictly prohibited for anyone under 21.
• You must play under your own identity and from your own account; not on behalf of anyone else.
• You must participate voluntarily and with full awareness.
• You must not be located in any jurisdiction where the use of such services is legally prohibited.

qqok may request documents for age or identity verification at any time, with or without notice. Failure to provide the required documents may result in the account being temporarily or permanently suspended.

3 Account Registration & Security

3.1 Registration Process

Each user may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. All information provided at the time of registration must be true, accurate, and up to date. Providing incorrect or false information may result in account termination and balance forfeiture.

3.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You must not allow anyone else to access your account. If you suspect unauthorized access to your account, contact [email protected] immediately.

3.3 Account Closure

You may contact the support team at any time to close your account. It is advised that you withdraw any remaining balance before closing your account.

4 Deposits & Withdrawals

4.1 Deposit Terms

The minimum deposit amount at qqok is ৳300. Supported payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• Deposited funds must come from a payment account registered in your own name.
• Depositing funds through a third party is strictly prohibited.
• Deposited funds are generally credited to your balance instantly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit and to an account registered under the same name.

• Identity verification must be completed before a withdrawal.
• Withdrawals cannot be made until the wagering requirement on the bonus balance has been met.
• qqok reserves the right to conduct additional verification for suspicious transactions.

5 Bonuses & Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit, up to ৳20,000. For example: depositing ৳1,000 gives a bonus of ৳1,000, making the total balance ৳2,000.

5.2 Wagering Requirements

A 15x wagering requirement applies when claiming a bonus. Wagering is calculated only on the bonus amount, not the total balance. Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawing bonus winnings.

• Each bonus offer may have its own expiry period.
• Not all games may contribute equally toward meeting the wagering requirement.
• Bonuses apply only for personal play — they are non-transferable.
• qqok reserves the right to modify or cancel the bonus program at any time.
• Claiming bonuses using multiple accounts, false identities, or any dishonest means may result in the bonus and associated winnings being voided.

6 VIP Program

The qqok VIP program has five tiers. By playing regularly, you can advance to higher tiers and enjoy weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

The detailed terms of VIP benefits are set by qqok and may change at any time. Cashback is credited to the account automatically and may also be subject to wagering requirements.

7 Prohibited Conduct & Account Closure

The following activities are strictly prohibited on qqok, and violations may result in permanent account closure and balance forfeiture:

• Operating multiple accounts under the same person's name
• Money laundering or transacting with funds from illegal sources
• Playing using software, bots, scripts, or automated methods
• Exploiting platform vulnerabilities or bugs
• Colluding with other users to manipulate the system
• Providing false identity information or documents
• Attempting to claim bonuses without meeting the promotional offer terms

qqok reserves the right to temporarily suspend any account for investigation. Withdrawal requests may be placed on hold during the suspension until the investigation is complete.

8 Gaming Rules

8.1 Fair Play

qqok believes in fair play. All games are conducted according to established rules. The outcomes of casino games, slots, and sports betting are independent and not predetermined.

8.2 Betting Limits

Maximum and minimum bet limits may be set for each game or market. These limits will be displayed in the game interface.

8.3 Technical Issues

Wins or results incorrectly displayed due to a technical error or software malfunction will not be considered valid. In such situations, qqok reserves the right to void the relevant transactions.

9 Responsible Gaming

qqok places the highest priority on responsible gaming. This platform is operated for entertainment purposes only and is for those aged 21 and above only.

If you feel that your gaming habits are getting out of control, please:

• Read our Responsible Gaming page
• Contact support to request a deposit limit or temporary self-exclusion
• Seek professional advice if needed

qqok is committed to preventing minors from gaming and recommends the use of parental control tools.

10 Intellectual Property

All content on the qqok platform — logos, designs, graphics, software, text, and other materials — is intellectual property owned by or licensed to qqok. Reproducing, distributing, modifying, or using these materials for commercial purposes without prior written permission is strictly prohibited.

The names and logos of game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) are the property of their respective owners.

11 Privacy & Data Protection

Full details of how your personal information is collected, used, and kept secure can be found on our Privacy Policy page. By agreeing to these Terms, you are also agreeing to the Privacy Policy.

qqok never sells your information to unauthorized third parties. Data may only be shared with service providers who need it to operate the service.

12 Limitation of Liability

qqok accepts no liability for the following:

• Loss of gaming opportunity due to internet disconnection or technical errors
• Account credentials being leaked due to the user's own negligence
• Delays or issues with third-party payment gateways
• Service disruption caused by unforeseen circumstances (force majeure)

In the event of any dispute or complaint, resolution will first be attempted through the support team. qqok is committed to resolving all disputes fairly and impartially.

13 Governing Law & Dispute Resolution

Any dispute arising from these Terms will first be attempted to be resolved through discussion. The qqok support team is always ready to assist with any complaints and disputes.

If any provision of these Terms is found to be invalid or unenforceable, the remaining Terms will remain fully in force.

14 Contact & Support

If you have any questions, comments, or complaints about these Terms, please contact us:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

Our support team is dedicated to serving you seven days a week, 24 hours a day.